MIRN connects your TikTok Business account to a team inbox, so your support and sales staff can reply to customer direct messages, assign conversations and track response times without sharing a single phone.
Illustration of the MIRN inbox. Sample conversation.
MIRN handles messages that customers send to your TikTok Business account. You reply inside TikTok's messaging rules — we never send unsolicited messages.
Every DM sent to your connected TikTok Business account appears in one place your whole team can work from.
Assign conversations to teammates, leave internal notes and mark threads as resolved.
Answer common questions about shipping, sizing and returns in one click.
Set a greeting or after-hours message so customers know when to expect an answer.
See first-response time, open conversations and volume per day.
MIRN shows how long you have left to reply and blocks sends outside TikTok's messaging window.
Set-up takes about two minutes and requires a TikTok Business account.
Sign up with your work email and invite your team.
Click “Connect TikTok” and authorize MIRN on TikTok's own consent screen. We never see your password.
New DMs from customers arrive in your inbox in real time. Reply, assign or resolve.
Remove access from MIRN settings or from TikTok. We delete your message data within 30 days.